Support Portal

Welcome to our Support Portal where you can access our FAQ and product information, our support services and other resources by clicking on the required function in the menu.

Use your log-in account to enter our Technical Support system and IxStream Remote Management System (IMS).

If you do not have a login account and wish to have one then please make a request by emailing us and we will then contact you back.

Knowledge Base

From here you may view FAQs and download our brochures.

Support Ticket System

Access our Support Ticket System from the link below. If you have a valid login id then you may also generate support requests and track support tickets.


Ixanon monitoring system (IMS) is our remote monitoring and management system for our IxStream GT and LT Headends.

It enables our Support Team, our Authorised Resellers and special Clients to remotely access the configuration and monitoring processes in installed headends for updating, configuration changes, and other support requirements.